How Companies Can Use Review Information to Become More Profitable
Currently customers are guided into finding superior quality products and services by reading review information on the internet. Hence people will pay very keen attention to the published review information because it will be basis of making the purchasing decision. People make the use of review information by evaluating what the majority of other customers thinks about the product or service therefore making a decision to place an order or look for the substitute to the product or service. This makes review information key to the sales revenue a company is able to generate on a given time period. Some of the things that a business can do to take advantage of review information are as follows.
One way of taking advantage of review information is the business planning ahead about it. The business should avoid someone else being the first to describe the features of their products or services. Therefore the business employs a qualified writer to publish their own product’s review information. This will make the review information that potential buyers comes across first be positive as it is published by the company. To achieve this the company can start a blog which sub menu will appear on their website’s homepage.
Taking advantage of review information also involves going through all feedback from the customers. When going through other customers’ feedback potential buyers are keen to see the response of the company about the issues raised. This is because customers are likely to change a negative comment to a positive one if the company contacts them by replying to the first negative post and offering assistance. Therefore it is very important to reply in writing to any of the customers’ feedback. This process will involve a series of public messaging with an angry customer until he or she finally feels that their problem has been fully solved. The reason for the follow up is to make the previous customers have a positive attitude towards the company making them buy again in the future and also recommend the product to other people.
Review information is also key in making product development and innovation decision. This is because the information is a way of the market communicating its needs and wants. Therefore the company is able to know whether their product meet the customers expectation which affects satisfaction. If not the company should introduce innovation on the product. If customers’ suggestions are not possible to be implemented on the existing product then the business should consider designing a new product. For example customers may request the company to make the product in various shapes and/or colors.